Terms of Use

Please read these Terms of Use (the “Terms”) carefully. They govern your access to and use of the services provided by Resleeve B.V. (“Resleeve”, “we”, “us” or “our”), a company incorporated in the Netherlands with its registered office at High Tech Campus 5, Eindhoven, the Netherlands, including our websites, software, web and mobile applications, application programming interfaces, models, tools, documentation and any artificially generated content produced through them (together, the “Services”). By creating an account, or by accessing or using the Services in any way, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not use the Services.

If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” refers to that organisation.

1. The Services

Resleeve is an AI studio. From a plain-language brief, the Services can generate and edit images, video and audio, build software applications and websites, and run automations and autonomous agents on your behalf, and can be trained on your brand, products and prior content. The Services rely on artificial intelligence and machine-learning models, including models operated by us and by third parties.

We may add, change, suspend or remove features at any time. Certain features may be offered subject to additional terms, which form part of these Terms when you use those features. Where additional terms conflict with these Terms, the additional terms control for that feature.

2. Eligibility and accounts

You must be at least 16 years old, or the age of digital consent in your country, to use the Services. If you are below the age of majority, you may only use the Services with the involvement and consent of a parent or legal guardian who agrees to these Terms.

You are responsible for the information you provide when registering, for keeping your credentials confidential, and for all activity under your account. You must notify us promptly of any unauthorised use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security or legal risk.

3. Plans, fees and billing

• Plans and credits. The Services are offered on free and paid plans, and may operate on a credit system. The processing, generation capacity or resources that a credit enables, and the credit cost of a given action, may depend on the model, complexity, length or volume involved, and may change over time. We do not guarantee that a given number of credits yields a fixed quantity or quality of output.
• Payment. Paid plans are billed in advance on a recurring basis unless stated otherwise. By providing a payment method you authorise us and our payment processor to charge all fees due. We use third-party payment processors (such as Stripe) and your payment information is handled under their terms and privacy policies.
• Taxes. Fees are exclusive of taxes. You are responsible for any applicable VAT, sales or similar taxes, except for taxes on our income.
• Price changes. We may change prices, plans and credit rates. We will give reasonable notice of changes that affect a recurring subscription, and changes take effect at your next renewal.
• Renewal, cancellation and refunds. Subscriptions renew automatically until cancelled. You may cancel at any time and retain access until the end of the paid period. Except where required by law, fees are non-refundable and credits are non-redeemable for cash.
• Late payment. If a payment fails, we may suspend the Services and charge statutory interest and reasonable collection costs on overdue amounts.

4. Your content: input and output

“Input” means the prompts, briefs, files, images, audio, text, data and other materials you provide to or through the Services. “Output” means the content the Services generate based on your Input, including images, video, audio, code, applications and text. Input and Output together are “Your Content”.

As between you and Resleeve, you own Your Content, and we do not claim ownership of it. To the extent permitted by applicable law, we assign to you any rights we may have in the Output you generate, and you may use Your Content for any lawful purpose, including commercially and in paid advertising, subject to these Terms and to any third-party rights (including any open-source or third-party licences that apply to components used in generated software).

You acknowledge that, because of how generative AI works, Output may not be unique: the Services may generate the same or similar Output for other users, and we do not represent that Output is eligible for, or protected by, any intellectual-property right. You are solely responsible for Your Content and for evaluating its accuracy, legality and fitness for your purposes before relying on it or publishing it.

You represent and warrant that you own or have all rights, licences and consents necessary to provide your Input and to generate and use the Output, and that Your Content does not infringe any third-party rights or violate any law.

5. Licence you grant to us

You grant Resleeve a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and adapt Your Content solely as needed to operate, secure, maintain and provide the Services to you, to comply with the law, and to enforce these Terms. This licence ends when Your Content is deleted, except for copies retained for legal or backup purposes as described in our Privacy Policy.

We do not use your private Input or Output to train general-purpose or foundation AI models for the benefit of other customers without your consent. We may use aggregated, de-identified or anonymised data, and operational data such as error and usage patterns, to maintain, secure and improve the Services. Our use of AI providers is described in section 7 and in our Privacy Policy.

6. Artificial intelligence disclaimer

The Services use probabilistic AI models. Output may be inaccurate, incomplete, outdated, offensive or biased, may not reflect real people, facts or events, and may vary between generations. Output can be affected by limitations and biases in training data. The Services do not provide professional advice (including legal, medical, financial or other regulated advice). You must independently review, verify and exercise your own judgement on all Output before relying on it, and you are responsible for any decision or action you take based on it.

7. Third-party AI models and services

The Services use third-party artificial-intelligence models and providers to generate certain Output. By using those features, you authorise us to share your Input with the relevant providers as needed to produce the Output. Those providers process data under their own terms, which may differ from ours, and we are not responsible for their availability or for any decision by a provider to change, suspend or discontinue a model. The Services may also link to or integrate other third-party services that we do not control and are not responsible for.

8. Voice, likeness and biometric features

Some features let you create or use a model of a voice or a person, including voice cloning, avatars and presenter (talking-head) video. These features process biometric and likeness data and may only be used with the necessary rights and consent.

• You may create a voice, face or likeness model only of yourself, or of a person who has given you their explicit, informed and verifiable consent for that purpose.
• You may not upload, clone or generate the voice, face or likeness of any other person without their consent, and you may not use these features to impersonate, deceive, defame, harass or create misleading “deepfake” content.
• You are responsible for obtaining and retaining all consents and for complying with applicable laws on biometric data, publicity, image and personality rights. We process biometric data on the basis of your consent and as described in our Privacy Policy, and you can delete a voice or likeness model at any time.

9. Apps, automations and agents

The Services can build software (including apps, sites and internal tools) and run automations and autonomous agents on a schedule or on your instruction. You own the software you build, subject to any third-party and open-source licences. You are responsible for what you build, deploy, publish and connect, including its security, legality and compliance, and for any integrations you enable using your own credentials or third-party accounts. You are responsible for the instructions you give to agents and for reviewing the work they produce or send on your behalf.

10. Acceptable use

You agree not to use the Services, and not to let anyone use them, to:

• break the law, infringe or misappropriate intellectual-property, privacy, publicity or other rights, or violate the rights of others;
• create or distribute content that is unlawful, harmful, defamatory, deceptive, fraudulent, harassing, hateful, sexually explicit, or that sexualises or endangers minors;
• impersonate any person or entity, or create voice, likeness or other content of a person without the required consent;
• generate or submit sensitive personal data (such as government identifiers, health, financial-account or biometric data of others) except where a feature is expressly designed for it and you have the right to do so;
• interfere with, overload, probe or circumvent the security or limits of the Services; reverse engineer, decompile or extract underlying models or source code except as permitted by law; or scrape or harvest data from the Services;
• resell, sublicense or commercially exploit the Services themselves (rather than the Output) without our written permission; or
• use the Services in breach of applicable export-control or sanctions laws, or while located in or ordinarily resident in a sanctioned or embargoed territory.

We may remove content and suspend or terminate access for conduct that breaches this section.

11. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to people who need it and are bound by similar obligations, or as required by law.

12. Security

We implement reasonable technical and organisational measures to protect the Services and Your Content. No method of transmission or storage is completely secure, however, and you are responsible for maintaining your own backups of important content and for the security of your account and devices.

13. Personal data and data processing

Our processing of personal data is described in our Privacy Policy. Where we process personal data contained in Your Content on your behalf as a processor, that processing is governed by a data processing agreement, which is available to business customers on request and prevails over conflicting terms for that processing.

14. Term and termination

These Terms apply while you use the Services. You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if providing the Services to you becomes impractical. On termination, your licence to use the Services ends. We may delete Your Content following a reasonable retention period as described in our Privacy Policy, except where we must keep it to comply with the law. Sections that by their nature should survive termination (including ownership, disclaimers, liability, indemnification and governing law) will survive.

15. Disclaimer of warranties

To the maximum extent permitted by law, the Services and all Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, Resleeve will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Services or any Output, even if advised of the possibility. Our total liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid us for the Services in the twelve months before the event giving rise to the liability, or one hundred euros. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence.

17. Indemnification

You will defend, indemnify and hold harmless Resleeve and its affiliates, officers, employees and agents from and against any claims, damages, liabilities, losses and reasonable costs (including legal fees) arising out of or relating to Your Content, your use of the Services, your breach of these Terms, or your violation of any law or third-party right.

18. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Unless mandatory consumer law provides otherwise, any dispute arising out of or relating to these Terms or the Services will be submitted to the exclusive jurisdiction of the competent court in the district where Resleeve has its registered office. If you are a consumer, you may also be entitled to bring proceedings in your country of residence and to use the European Commission’s online dispute resolution platform.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying you through the Services. Your continued use after the changes take effect means you accept the updated Terms.

20. General

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms, are the entire agreement between you and Resleeve regarding the Services.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Severability and waiver. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.
• Relationship of the parties. The parties are independent contractors. These Terms do not create any partnership, agency or employment relationship.
• Use of name and logo. Unless you opt out, we may identify you as a customer and use your name and logo to refer to your use of the Services in our marketing, consistent with any brand guidelines you provide.
• Notices. We may provide notices through the Services or by email to the address on your account.

21. Contact

Questions about these Terms can be sent to Resleeve B.V., High Tech Campus 5, Eindhoven, the Netherlands, or by email at support@resleeve.ai.